The Accounts Receivable Clerk records payments to customer accounts and maintains accounts receivable records. Takes appropriate collection action on accounts more than 30 days old. Reconciles and deposits all monies received by the dealership.
The Payroll Clerk compiles and maintains payroll records by performing a variety of duties.
The Office Manager processes and generates financial data for all dealership departments, which together represent the accurate financial condition of the business. Provides accurate reporting to the dealer/general manager and is responsible for accounting office and administrative functions. (Administrative/General)
Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
The General Cashier receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
The File Clerk organizes dealership records in an efficient manner enabling easy and quick retrieval.
The Controller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, among other duties.
The Comptroller reports the financial condition of the total dealership to the dealer/general manager regularly and accurately, along with other duties.
Directs the dealership's financial planning and accounting practices, as well as its relationship with lending institutions, shareholders and the financial community by performing the following duties personally or through subordinate managers.
The Business Manager reports the financial condition of the dealership, develops controls necessary for the proper conduct of the business, maintains accurate records and establishes and maintains data processing systems to accomplish the dealership's objectives.
The Bookkeeper records financial transactions for the dealership by performing a variety of duties.
The Billing Clerk prepares invoices and bills and compiles data for the dealership.
The Billing Manager routes vehicle transactions and ensures the proper completion of related documentation through the accounting office.
The Accounts Payable Clerk compiles and maintains verified accounts payable records, and reconciles statements and issues payment to vendors.
The Service Cashier receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.
The Air Conditioning Technician installs and repairs automotive air-conditioning units within dealership and factory quality and time guidelines.
The Porter moves and cleans vehicles, keeps the vehicles in sound working condition, and helps general manager as requested.
The Body Shop Administrative Assistant develops business and marketing plans for Insurance companies, adjusters and agencies. Prepares and monitors insurance billings and follows up on outstanding payables.
The Body Shop Manager develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit, and maintains customer satisfaction standards while controlling expenses.
Body Technician repairs damaged body parts and bodies of vehicles in accordance with factory and dealership specifications and time standards.
Appraises vehicle damage to determine cost of repair for insurance claim settlement.
The Body Shop Estimator appraises vehicle damage to determine cost of repair for insurance claim settlement.
The Body Shop Foreman schedules, motivates and assists technicians in the proper and timely repair of vehicles.
The Body Shop Painter refinishes damaged bodies and body parts of vehicles in accordance with factory and dealership quality specifications and time standards.
The Transmission Technician repairs manual and automatic transmissions in vehicles following dealership and manufacturer quality and time standards. Requires manufacturer product-specific training.
The Shuttle Driver enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles.
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.
The Medium/Heavy Duty Truck Technician repairs and maintains diesel and gasoline engine industrial trucks according to dealership and factory specifications.
Body Technician repairs damaged body parts and bodies of vehicles in accordance with factory and dealership specifications and time standards.
The Brake Technician fixes and overhauls brake systems on vehicles following quality and time guidelines set by dealership and factory. Requires manufacturer product-specific training.
Vehicle detailers clean and refurbish new and used automobiles. The duties conform to dealership and/or manufacturer specifications and time allowances.
The General Service Technician - B Class functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C-Class general service technician.
The Electrician repairs and overhauls electrical systems in automobiles within quality and time guidelines set by dealership and factory. Requires manufacturer product-specific training.
The Fixed Operations Director manages the efficient and profitable operation of the service, parts and body shop departments.
The Front End Technician functions as an experienced technician who is able to perform general vehicle repair and maintenance functions with little supervision required.
The Parts and Service Director manages the efficient and profitable operation of the service and parts departments.
The Customer Service Representative serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
The Customer Relations Manager works with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador.
The Business Manager reports the financial condition of the dealership, develops controls necessary for the proper conduct of the business, maintains accurate records and establishes and maintains data processing systems to accomplish the dealership's objectives.
The Business Development Center Manager supervises a team that answers all incoming calls to the dealership profit centers.
The Delivery Coordinator sells vehicle accessories and aftermarket services. Ensures customer satisfaction by professionally delivering vehicles to customers.
The Fleet Manager manages the interface, bidding, sales and follow-up of fleet accounts. Supports the efforts of the new-vehicle department operations as needed.
The Sales Manager directs the sales activities of the dealership by performing a variety of duties personally or through subordinate supervisors.
The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
The dealership Performance Manager maintains and improves employee performance based on organizational objectives.
Apprentice completes all work assigned by the supervisor.
The dealership information systems manager directs and coordinates activities related to the management, acquisition, installation and maintenance of internal communications and information systems and related equipment.
The Warranty Clerk prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
The primary goal of the Guest Relations Manager is to make customers feel welcome and ensure their satisfaction. The Guest Relations Manager needs to work well with people, be able to handle stressful situations, and maintain a positive attitude.
The Shop Foreman/Supervisor ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.
The Service Greeter receives customers and assists them by performing a variety of duties.
The Service Dispatcher plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
The Wholesale Parts Salesperson sells parts and accessories to wholesale parts customers and actively solicits wholesale accounts.
The Service Cashier receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.
The Quality Control Manager plans, coordinates and directs the dealership service department’s quality control efforts, ensuring that repairs to customers’ cars have been completed correctly and that vehicles are returned to customers in the proper condition.
The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
The Parts Driver delivers and picks up parts and equipment for the dealership.
The Parts Counterperson sells parts to all customers, over the counter, through the shop or on the phone.
The Lubrication Specialist lubricates the moving parts of vehicles.
Requires the ability to perform light maintenance and repairs which include lube, oil, and filter changes, balancing and rotation of tires and flushing cooling systems and is an entry-level position.
The Alignment Technician aligns wheels, axles, frames, torsion bars and steering mechanisms of automotive vehicles. Requires manufacturer product-specific training.
The General Service Technician - C Class performs most tasks assigned with some supervision required. Requires average mechanical knowledge.
The Outside Parts Sales Representative solicits parts business from assigned accounts through personal and phone contacts.
The Parts and Service Director manages the efficient and profitable operation of the service and parts departments.
The Title Runner provides assistance and support to the title clerk by performing a variety of duties.
The Finance and Insurance (F&I) Manager controls the sale. The F&I manager’s job is to secure each sale and ensure that every vehicle sold is delivered.
The special finance manager (SFM) structures car deals for clients with subprime credit who fall outside the conventional system, in compliance with special finance lender guidelines and auto dealership policy.
The certified technology expert (CTE) advises customers on the functionality of vehicle infotainment, comfort and safety systems with special attention to features, benefits, functionality and information.
The New Vehicle Sales Manager ensures customer retention and profitability by hiring, training and measuring the performance of salespeople and establishing customer-focused sales standards.
The Floor Manager monitors customer activity, and trains salespeople to improve their performance.
The Internet Salesperson responds to Internet customer inquires and ensures that the dealership actualizes its maximum profit potential on Internet sales.
The Showroom Receptionist Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.
The Social Media Coordinator maintains all of the dealership's websites, feeds, blogs and online galleries.
The Used Vehicle Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
The Title Clerk processes car deals and verifies costs for the accounting department, including the costs of reconditioning and equipment add-ons and handles the legal transfer of documents for the Department of Motor Vehicles.
The Marketing Manager studies the dealership's customer base and the automotive retail market in the area to develop effective programs for soliciting business.
The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer.
Education Training Manager plans, coordinates and directs personnel training and staff development programs for the dealership.
The Chief Executive Officer manages and directs the dealership toward its primary objectives, based on profit and return on capital, by performing a variety of duties personally or through subordinate managers.
The Safety Manager establishes and promotes the maintenance of a safe, accident free and healthy work environment by performing the following duties personally or through subordinate supervisors.
The Custodian maintains a safe, clean working environment for all dealership employees and customers.
The Accessories Manager sells and merchandises all OEM and aftermarket products for the dealership. This position plans and forecasts monthly objectives and works in concert with the new, used, parts and service departments to maximize gross profit opportunities.
The Parts Runner assists the parts and service department personnel by performing the following duties.
The Parts Inventory Manager maintains adequate parts inventory while minimizing obsolescence; maintaining proper reporting and financial controls; and ensuring adherence to all practices and policies required to meet these objectives.
The Parts Inventory Control Clerk assures proper control of the parts inventory and related administrative functions.
The New-vehicle Product Specialist advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information.
The Assistant Sales Manager helps the sales manager to monitor the new- and used-vehicle sales departments and the performance of all employees within those two departments.
Automotive Salesperson sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.
The Commercial Vehicle Manager manages all activities of the commercial specialty vehicle department.
The Delivery Coordinator sells vehicle accessories and aftermarket services. Ensures customer satisfaction by professionally delivering vehicles to customers.
Verifies receipt of and performs a damage inspection on new vehicles delivered to the dealership. Parks vehicles in the new-vehicle lot in an orderly manner.
The New Vehicle Salesperson sells new vehicles at dealership gross profit, volume, and customer satisfaction standards.
Sales Director manages the sales activities of the dealership by performing the following duties personally or through subordinate supervisors.
The Sales Training Manager establishes, implements and directs sales training programs to ensure the maximum effectiveness of the dealership's sales effort by performing the following duties personally or through subordinate supervisors.
The Team Leader monitors customer activity throughout the dealership. Trains salespeople and improves their performance.
The Truck Sales Manager ensures customer retention and profitability by hiring, training and measuring the performance of truck salespeople and establishing customer-focused sales standards.
The New Vehicle Get-Ready Technician inspects and services new vehicles when they are delivered to the dealer and makes minor repairs or adjustments to ensure the salable condition of the vehicles.
Responsibilities: Manage the reconditioning process Attract, develop, and retain the very best talent Engage employees and support their individual growth within the company
The Used Vehicle Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
The Used Vehicle Salesperson sells used vehicles while achieving and maintaining appropriate levels of gross profit, volume and customer satisfaction.
The Used Vehicle Wholesale Manager provides the used-vehicle sales department with a supply of marketable used vehicles within management's financial guidelines and purchasing policies, and assists with used-vehicle department management as directed.
